Privacy Policy

We respect the privacy of people using our services.

This Privacy Policy explains how OneVoice Global Foundation ("we", "us" or "our"), including the OneVoice Skill Development Centre, collects, uses, stores, protects and shares personal information when you visit our website, contact us, refer someone to us, take part in our programmes, seminars, workshops and events, volunteer with us, or work with us as a partner.

Personal information will be handled responsibly in accordance with applicable data protection requirements, including the UK General Data Protection Regulation and the Data Protection Act 2018.

OneVoice Global Foundation is a community empowerment, skills and social inclusion initiative supporting individuals and families across London. Its programmes are delivered through the OneVoice Skill Development Centre.

For the purposes of data protection law, OneVoice Global Foundation is the data controller of the personal information described in this policy. How to contact us is set out at the end of this policy.

We may collect and process the following information.

3.1 When you contact us through our website

Our enquiry form asks for:

• What your enquiry is about
• Your name
• Your email address
• Your telephone number, if you choose to give it
• Your organisation, if you choose to give it
• Your message

3.2 When you refer someone to us

If you refer someone to us, as an organisation, a family member, a friend or the person themselves, we will receive the details you share about them. Please only refer someone with their knowledge and agreement.

3.3 When you take part in our programmes

Our work starts with a conversation. To identify your goals and needs and plan your support, we may record:

• Your contact details
• Your goals, skills, barriers and support needs
• Any reasonable adjustments or accessibility requirements you tell us about
• Your support plan, the programmes you join and your progress reviews
• Outcomes such as training, qualifications, employment or enterprise
• Your feedback on our programmes and activities

3.4 When you volunteer or work with us

If you volunteer, mentor, deliver sessions or work with us as a partner, we may collect your contact details, your organisation, your skills and experience, and the information our recruitment, safeguarding and role-specific procedures require.

3.5 When you visit our website

Like most websites, the servers that host our website may automatically record technical information such as your IP address, browser type and the pages you request. This is used to keep the website secure and working.

Some of our work, including wellbeing, family support, domestic abuse support, rights and empowerment, can involve sensitive personal, legal and financial circumstances.

Where we need to hold information about your health, wellbeing or other sensitive matters to support you safely, we will hold only what is necessary, handle it with particular care and process it only where data protection law allows.

Please do not include sensitive details in the website enquiry form unless they are needed for us to respond to you.

In our seminars and workshops, personal disclosures will not be required.

We may use personal information to:

• Respond to your enquiries
• Handle referrals
• Understand your goals and needs and plan your support
• Deliver our programmes, seminars, workshops and events
• Connect you with employers, education, enterprise and community opportunities, with your agreement
• Signpost or refer you to other services, with your agreement
• Recruit, support and manage volunteers and mentors
• Work with our partners
• Measure and improve the effectiveness of our programmes
• Keep people safe and meet our safeguarding responsibilities
• Maintain records and comply with legal obligations
• Keep our website and systems secure

Where you have agreed, or where the law otherwise allows, we may also send you news about our programmes, events and opportunities. You can ask us to stop at any time.

Under UK data protection law, we process personal information on one or more of these lawful grounds:

• Your consent
• Taking steps at your request, or performing an agreement with you
• Compliance with a legal obligation
• Protecting someone's vital interests
• Our legitimate interests in running and improving our services, where these are not outweighed by your rights

Where we process sensitive information, we also rely on one of the additional conditions that data protection law sets out for it, such as your explicit consent or safeguarding people at risk.

There may be circumstances where information must be shared to protect someone from serious harm or where required by law.

Confidentiality and its limits will be explained clearly, including any safeguarding or legal obligations.

Safeguarding

We may share information where necessary with:

• Employers, training providers, specialist organisations and other services we refer or connect you to, with your agreement
• Service providers who support our work, such as website hosting, email and IT providers
• Professional advisers
• Public bodies, the police or regulators, where the law requires it or to protect someone from serious harm

Where we report on our work to funders and partners, we use anonymised findings where appropriate.

We require service providers to handle information appropriately and in accordance with data protection requirements. We do not sell personal information.

We will use appropriate, proportionate methods to evaluate our work while protecting participants' privacy and respecting their choices.

Anonymised findings, where appropriate, can help inform programme development and partnership discussions.

Some of the service providers we use may store or process information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure the transfer is made in accordance with UK data protection law.

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no system or method of electronic transmission can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to enquiries
• Delivering and reviewing support
• Safeguarding
• Reporting on our programmes
• Meeting legal, financial and funding requirements

How long we keep information depends on its nature and the legal requirements that apply to it.

Subject to data protection law, you have rights including:

• The right to access your personal information
• The right to have inaccurate information corrected
• The right to have information deleted
• The right to restrict how we use your information
• The right to object to certain uses of your information
• The right to data portability
• The right to withdraw your consent at any time

To exercise any of these rights, please contact us using the details below.

Where activities involve children or adults who may be at risk, appropriate safeguarding procedures and checks will be established in line with the nature of the activity and applicable requirements.

Our website enquiry form is not intended for children. If you believe a child's personal information has been given to us without appropriate consent, please contact us.

Our Cookie Policy explains how our website uses cookies and similar technologies.

Cookie Policy

Our website may contain links to external websites.

OneVoice Global Foundation is not responsible for the privacy practices, content or policies of third-party websites. Please review the privacy policies of those websites.

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

If you have questions about this Privacy Policy or the way we handle personal information, please get in touch.

• OneVoice Global Foundation
• Address: 134-136 Westbourne Terrace, London W2 6QB
• Telephone: +44 7920 550000
• Email: info@onevoiceglobal.org.uk

Contact us

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

We would welcome the chance to address your concerns first, so please contact us before you approach the ICO.